FAQs

Our lights are low power, customizable, easy to use, reliable, and safe all year round!

Our lights are specifically designed to be subtle, and nearly invisible during the day, and used to accent the home in the evening without being over-done.

Our lights have been specially designed with extensive research to output the perfect lumens so that it gives your home a customized and luxurious look.

Our lights still brighten up the yard for security or during Christmas and holidays, they provide an unparalleled festive feeling, but they are safe for light pollution to use any time, day or night.

Our custom-built track system that we manufacture in-house, ensures that when you don’t want your lights to be seen, they blend into the house and are barely noticeable.

In addition, most customers love our warm white LED. Our lights use a unique control to be able to have a warm white, luxurious, architectural lighting.

The warm white staggered patterns allow your home to stand out in a luxurious and welcoming way.

We have one of the best warranties in the business and unlike most of our competitors, we are currently expanding our product line to allow for even more control from a single interface.

Our LED lights are rated for 50,000 hours depending on the average brightness.

Our lights are 0.72W per light. This is at full colour and maximum brightness. On average, a full system of lights will draw around 100W.

Our products are constantly being improved with new features. Our latest Watts 2.0 application and controller are connected via your home’s WiFi and requires a stable 2.4GHz network in order to function. If you don’t know how to tell if you have a 2.4 GHz network, simply email info@lightingiq.ca

Our apps to control the lights are available on both Apple and Android devices.

It depends on the size of the home. Most 2 storey homes can be done in 1 day. Bungalows are usually a half-day, and some estate homes/custom homes may require 2 or more days.

Our aluminum tracks are custom-made for your home to be a perfect colour match. We do this by going out to the same manufacturer that your contractor used when they installed your downspouts, soffit, fascia, etc and we order that same colour and product to ensure a perfect match. Unfortunately, this does mean that for more rare colours we are at the mercy of the manufacturer and any delays they may have in getting that colour to us. We do our best to hold inventory for all colours and brands but there are times where we need to order a colour in. We usually will not schedule appointments until we know that the colour match for your house is in. Because of this, most installs will be at least 2 weeks from the time a deposit is paid.

Currently, no. Unfortunately, the install process is never as easy as people think. When running the lights for 10 feet, it is the easiest thing to install. When doing it across an entire house, transitioning rooflines, and understanding the flow of animations, it is a completely different scenario. Also, more and more municipalities are beginning to require that a certified electrician install this type of product, which makes a DIY option difficult.

Technically, our lights are a high level of water resistance. The lights themselves, when not in the track, have a water resistance rating called IP65. In the track, this rating is significantly improved, although all that is needed is just the IP65 rating. Your tracks and lights can be pressure washed and cleaned without concern.

We absolutely do! Contact us for more information.

We have one of the best warranties in the industry. We give a 5 year warranty for the system included with every installation, covering all parts and labour required for servicing.

Technically, our lights can’t burn out like a traditional light bulb although the lights can fail over time. We have one of the best warranties in the industry to help support this. The lights are technically rated for 50,000 hours while most people experience usage far beyond these numbers.

Each light is individually connected to the next, so replacing bulbs is extremely easy and simple. Simply contact us in the rare case that you have a failed bulb, and we will get to your house ASAP to replace it.